Great article by Adrian Furnham in yesterday’s Sunday Times with the headline ‘Smile for bigger profits’. Basically, what it talks about is the good old ’service profit chain’ - the simple idea that good management leads to satisfied staff who perform great service, which leads to repeat custom and profitability.
But the only way this [...]
Posts Tagged ‘Customer Satisfaction’
Why you should smile for bigger profits
According to Investors In People, employees need support to satisfy customers
I’m in the middle of conducting some research for a client on ways to improve the level of customer service delivered by its employees. During one of my numerous google seaches I came across a piece of research published by Investors in People in the UK in March 2007, Employees need support to satisfy customers [...]
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