How To Grow a Facebook and Twitter Fanbase Using Green Pie Vans
One of the most common conversations we have with clients is about how to grow an online community around their brand – particularly how to increase the number of people that ‘Like’ their Facebook page and ‘Follow’ them on Twitter.
There are lots of elements to successfully achieving growth, particularly around creating engaging content and frequency/quality of interaction, that could (and will no doubt) make up a dozen future blog posts…but, there are also the simple, common sense things that every business should be doing to build awareness amongst existing and potential customers of the opportunity to connect with their brand online.
We refer to it as making the most of your customer ‘touch points’ – wherever you interact with your customer either in person or online, let them know where and how they can connect with you.
So, promote your Facebook page and Twitter profile online and offline, internally and externally – embed Facebook and Twitter boxes on your website, add ‘Like us on Facebook’ call to actions on email signatures, business cards, stationery, packaging, external marketing collateral e.g. posters, press ads, TV commercials (seeing so many more of those coming through), on in-store point of sale and even vehicles.
Talking of which, one of our clients, Holland’s Pies have this week added Facebook and Twitter logos (along with their profile names Holland’s Pies Official and @HollandsPies) to their iconic fleet of green pie vans.
It’s a simple and relatively inexpensive thing to do, but makes really smart marketing sense since Holland’s 30+ pie vans are cris-crossing the North West (their core customer territory) on a daily basis and receive thousands of customer ‘eyeballs’ (OTS to you marketing types) that can potentially be converted into online fans of the brand.
When advising them to do this, one thing we stressed was the importance of adhering to both Facebook and Twitter’s brand usage rules. Luckily, both sites have very good, easy to follow guidelines and areas where you can download official logo’s that can be used both online and offline. You’ll find Facebook’s guidelines here and Twitter’s here.
What other ‘touch points’ are you using to promote and grow online communities?
Posted in: Facebook, Social Media, Twitter
